Automated high-volume outbound campaigns and robocalls for sales, collections and customer care.
Challenge
ABB and PASHA Life needed to automate high-volume outbound calling for sales, collections and customer care.
Solution
We delivered OmniCloud Dialer, which combines our OmniCloud platform with 3CX telephony. It runs automated outbound campaigns and robocalls and optimizes agent workload.
Result
OmniCloud Dialer went live at ABB and PASHA Life in 2019–2020, when the OmniCloud ecosystem was established.